Careers

Job Summary:

NAVBLUE is a trusted partner for 500+ customers worldwide, providing Flight Operations solutions and services for Airlines.

NAVBLUE is looking for a Product Support Manager responsible for the quality of the support provided by Navblue on the Flight Efficiency Cluster, which includes mainly N-FP, N-Tracking, Optimize, and N-Sight products. The ultimate goal is to ensure customer satisfaction within this perimeter.

Responsibilities:

For the Flight Efficiency Cluster, the Product Support Manager (PSM) is responsible for:

• The performance and the quality of the support provided to customers by L1/L2 support teams across all regions
• The prioritization of the issues reported by the Customers to be addressed by L3 teams
• The steering of the contribution from L3 support teams, including the quality of the Root Cause Analysis
• The identification of central customers’ irritants to be addressed through specific improvement initiatives
• Advocating for the Flight Efficiency cluster within the Navblue organization

The Product Support Manager acts as Business Owner, representing the Voice of the Customer in the Flight Efficiency organization and governance. In this frame, the PSM is responsible for steering the analysis and resolution of main customers' irritants.

The Product Support Manager is also contributing to Customers Facing activities:

• The preparation of (and participation in) Customers’ regular or escalation meetings, as well as Customer User Forums
• Supporting Business Analysts for the deployment of Products to new customers,
• Delivering Health Checks and customer training

In coordination with the 3 Customer Experience Heads of Region, the Product Support Manager is responsible for defining and steering a continuous learning/upskilling plan for the Customer Experience teams across all regions.

Required Skills/Experience: 

• Experience in Airline Flight Operation (5-10 years)
  • Such as working for an airline within Flight Planning / Flight Ops Engineering / EFB Management
  • Such as working for an OEM or EFB / Flight Management perimeter, with experience in customer service 

• Superior analytical and problem-solving skills
• Strongly focused and self-motivated to overcome challenges to deliver on time with high quality
• Project management experience
• Flexible, adaptive approach with strong customer focus
• Excellent written and verbal communication skills
  • Strong presentation skills (creation and delivery)
• Strong interpersonal skills and an ability to interact effectively with senior management, customers and partners
• Good English negotiation level
  • Ability to drive negotiation discussions internally

Education: 

• Degree in Software Engineering or Aeronautics
• Private pilot license would be a plus

Perks:

Located in the heart of University of Waterloo’s David Johnston Research + Technology Park, NAVBLUE is close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85. The modern design of our suite on the second floor of the Accelerator Centre draws its inspiration from airport terminals, and features bright, open workstations, rather than boxed-in cubicles. As part of our family, you will enjoy:

• Being part of Airbus Network
• Flexible hours
• Hybrid working environment (3 days in office)
• Free parking 
• Vacation Days (15 - 25)
• Professional Development Day
• Christmas shut down
• Summer core hours 
• Strong work-life balance 
• Casual dress code 
• Competitive group benefits plan 
• Strong focus on mental health support benefits
• 5 Sick Days
• 2 Personal Days
• RRSP matching program
• Life Insurance
• Employee stock ownership plan
• Maternity & Paternity benefits
• Referral program
• Rewards and Recognition program 
• Training and Development Support 
• Monthly Lunch and Learns 
• Fitness & Wellness reimbursement
• An active social committee 
• Organized Volunteer Events
• Game room, including a flight simulator!
• Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site
• Active Inclusion & Diversity Committee
• And much more!
  

Not to mention, the aviation industry’s ongoing digital transformation means we must continually innovate and rise to the many challenges faced by our geographically diverse customers. We are always looking for creative ways to improve our processes and technologies to be a leader in the highly competitive aviation market.

How to Apply:

We thank all applicants for applying. Only selected applicants will be contacted.

Navblue is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process.

About Us:

NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. You’ll be able to shape the future of the digital aviation industry by working on several of the best in the industry flagship products enabling pilots, dispatchers, flight engineers and other aviation personnel on a daily basis to deliver safe, efficient, and reliable flight operations all over the world. You’ll have the opportunity to support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

You’ll join a team with a focus on digital and collaborative innovation that is passionate and customer-focused. Over the last few years, Airbus has been supportive of various initiatives such as Going Digital, Performance Based Navigation Services, Air Traffic Management Modernization Programs, FlySmart on iOS and other digital projects related to new aircraft technologies; the launch of NAVBLUE was therefore a natural step to further develop its Flight Operations and Air Traffic Management Portfolio. 

Airbus and all subsidiaries, including NAVBLUE are proud to have been recognized as a Global Top Employer for 2025. Based on eight criteria: physical workplace, work atmosphere and social, health financial and family benefits, vacation and time off, employee communication, performance manager, training and skills development and community involvement. It was determined that we offer some of the most progressive and forward-thinking programs within the area. This achievement reflects our commitment to nurturing and empowering our people to reach their full potential. We’re grateful to our people, whose dedication and collaboration make this possible.

NAVBLUE is a fully owned subsidiary of Services by Airbus, fueled by the agility of Airbus ProSky and Navtech (acquired in 2016), and the pioneering spirit of Airbus, NAVBLUE was created in July 2016 with one mission: lead aviation into the digital age. 

NAVBLUE is based in Hersham (UK), Toulouse (France), Waterloo, ON (Canada), Bangkok (Thailand), Malmö (Sweden), Gdańsk (Poland), and Bengaluru (India) with other offices all around the world. 

The Future is Yours for the Taking:  https://youtu.be/vdY6gYuceYY